The new realities of cloud computing in 2018


Over the last five years, the key risks related to security, privacy, and data sovereignty have largely been addressed, as there is only a small minority of enterprise (10 per cent or less) that continue to see issues with these critical risks not being readily addressable in the market. The erstwhile #1 concern, market availability, has essentially become a non-issue as more enterprises believe there are readily-available solutions than perceive market availability as an issue.

The primary focus of enterprises has shifted to ensuring that enterprise cloud services can meet the needs of mission-critical operations, with issues such as functional fit, service availability, incident restoration, and monitoring & alerts being perceived as a key risk by between 80 per cent and 95 per cent of enterprises, and over 20 per cent continuing to see these risks as not readily addressable in the market. Disaster recovery, as part of broader resilience and continuity concerns, remains the most critical issue, with over 40 per cent of enterprises not seeing readily-available solutions in the market to address this risk. Together, these operational concerns represent the most important obstacles to enterprise cloud adoption.

As enterprises gain more experience in implementing and managing Enterprise Cloud solutions, issues that were previously ignored have started emerging as key considerations. Technology issues such as network architecture, data integration, and enterprise integration are being better understood, and are a key concern of 50 per cent of enterprises, with between 20 per cent and 25 per cent of enterprises failing to see readily-available solutions. The ability to ensure end-to-end performance management and accountability is the most significant of these concerns, with over 30 per cent of enterprise not seeing readily-available solutions. These technology and integration issues are rapidly becoming as important as the operational concerns, and require a concerted effort to address before they become the next generation of obstacles to the adoption of enterprise cloud.

As the first generation of enterprises are beginning to mature in their leveraging of enterprise cloud services, there is a growing concern related to business impacts which were taken for granted in the early days of cloud adoption. Perversely, as the previous risk issues are largely acknowledged as being addressed, enterprises are increasingly questioning the very premise of Enterprise Cloud as a driver of business value. Issues related to the realization of cost savings, the delivery of greater business agility and the ability to support greater innovation are still nascent, with less than 35 per cent of enterprises perceiving these as concerns.

These unseen issues are however early signs of concern, with 10 per cent of enterprises, (or one-third to 40 per cent of those perceiving concerns) not seeing readily-available solutions to these concerns. Proportionately, this gap is higher than that for the key operational concerns, and as the business value of enterprise cloud becomes more of a focus as cloud adoption matures, the gap will widen unless proactively addressed by enterprises.